Refund & Cancellation Policy

This policy explains how cancellations, reschedules and refunds are handled for sessions booked through ManVriksha.

1. Reschedules

• You may reschedule your session free of charge up to 12 hours before the scheduled start time using the reschedule link included in your confirmation email.
• Reschedule requests made within 12 hours of the session, or after the session start time, cannot be accommodated and the session fee is forfeited.

2. Cancellations and refunds

• Session fees are non-refundable. This is because slots are blocked exclusively for you in the clinician's calendar.
• If you are unable to attend, please use the reschedule option within the 12-hour window described above.
• No-shows (failing to join the session at the scheduled time without a prior reschedule) forfeit the full session fee.

3. Exceptions — when a refund will be issued

A full refund (or a free rescheduled session, at your choice) will be issued in the following situations:

• The clinician is unable to join due to a personal or technical emergency on our end.
• A duplicate payment was processed for the same session.
• A payment was deducted but no booking was created in our system.

4. How to request a refund

Email atajayvz@gmail.com from the same email address used for booking, with the subject line "Refund Request" and include:

• Your full name
• Date and time of the session
• Razorpay payment / order ID (from your payment confirmation email)
• Reason for the refund request

5. Processing time

Approved refunds are processed within 7 business days and credited back to the original payment method. Depending on your bank, the amount may take an additional 5–7 working days to reflect.

6. Contact

ManVriksha
Email: atajayvz@gmail.com
Phone: +91 8610142235
Location: Tiruvallur, Tamil Nadu